Please be aware that we have some upcoming maintenance overnight, Tuesday 11th November.
Between 20:00 - 02:00, the following services will be unavailable for up to 10 minutes during the maintenance window: - App & Online Banking - Documents in review - APIs - Customer communication - Customer Service phone line - the IVR self-service will be unavailable. Note, the lost or stolen card line will still be available - New applications
The following services will be unavailable for up to 30 minutes during the maintenance window: - Debit card - some purchases online or in store may decline due to card authorisations being unavailable. - Inbound and outbound payments
We apologise for any inconvenience caused.
Posted Nov 11, 2025 - 16:56 GMT
This scheduled maintenance affected: Customer communication, Zempler Bank app, Zempler Online Banking, Customer Service phone line, Receiving money, Sending money, Debit card, New applications, Documents in review, and APIs.