Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
About This Site
Service status
Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.
Customer communication
Operational
Zempler Bank app
Operational
Zempler Online Banking
Operational
Customer Service phone line
Operational
Credit management team phone line
Operational
Receiving money
Operational
International payments
Operational
Post Office banking services
Operational
Sending money
Operational
Direct Debits and bill payments
Operational
Debit card
Operational
Credit card
Operational
New applications
Operational
Documents in review
Operational
APIs
Operational
Social media
Operational
Partner portal
Operational
Batch uploads
Operational
Reporting
Operational
Google Pay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Payments maintenance Jun 10, 2026 22:00 - Jun 11, 2026 02:00 BST
Please be aware that we have some upcoming maintenance in the evening of Wednesday 10th June, into the early hours of Thursday 11th. Between 22:00 - 02:00, inbound & outbound payments will be unavailable for up to 60 minutes.
We apologise for any inconvenience caused.
Posted on Jun 10, 2026 - 15:52 BST
We apologise for any inconvenience caused.
Posted on Jun 10, 2026 - 15:52 BST
Payments maintenance Jun 11, 2026 17:00-22:00 BST
Please be aware that we have some upcoming maintenance in the evening of Thursday 11th June. Between 17:00 - 22:00, you may not be able to see or cancel a Direct Debit.
We apologise for any inconvenience caused.
Posted on Jun 10, 2026 - 14:04 BST
We apologise for any inconvenience caused.
Posted on Jun 10, 2026 - 14:04 BST
Payments maintenance Jun 12, 2026 22:00 - Jun 13, 2026 00:00 BST
Please be aware that we have some upcoming maintenance in the evening of Friday 12th June. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.
We apologise for any inconvenience caused.
Posted on Jun 10, 2026 - 10:59 BST
We apologise for any inconvenience caused.
Posted on Jun 10, 2026 - 10:59 BST
Online card transactions (3DS) Jun 14, 2026 02:00-08:00 BST
Please be aware that one of our third-party providers has some planned maintenance in the early hours of Sunday 14th June. Between 02:00 - 08:00, online card transactions using 3D Secure will be unavailable for up to 4 hours.
We apologise for any inconvenience caused.
Posted on Jun 10, 2026 - 10:59 BST
We apologise for any inconvenience caused.
Posted on Jun 10, 2026 - 10:59 BST
Payments maintenance Jun 15, 2026 22:00 - Jun 16, 2026 00:00 BST
Please be aware that we have some upcoming maintenance in the evening of Monday 15th June. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.
We apologise for any inconvenience caused.
Posted on Jun 10, 2026 - 10:59 BST
We apologise for any inconvenience caused.
Posted on Jun 10, 2026 - 10:59 BST