Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
About This Site
Service status
Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.
Customer communication
Operational
Zempler Bank app
Operational
Zempler Online Banking
Operational
Customer Service phone line
Operational
Credit management team phone line
Operational
Receiving money
Operational
International payments
Operational
Post Office banking services
Operational
Sending money
Operational
Direct Debits and bill payments
Operational
Debit card
Operational
Credit card
Operational
New applications
Operational
Documents in review
Operational
APIs
Operational
Social media
Operational
Partner portal
Operational
Batch uploads
Operational
Reporting
Operational
Google Pay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Payments, Bank app and Online Banking maintenance Jul 8, 2026 22:00 - Jul 9, 2026 02:00 BST
Please be aware that we'll be carrying out some maintenance on the evening of Wednesday 8th July, into the early hours of Thursday 9th. Between 22:00 - 02:00, the following services may be impacted for up to 3 hours:
- Inbound and outbound payments
The following service may be intermittent for up to 3 hours:
- Access to the Bank app & Online Banking
- New applications
- Customer communications (email and SMS)
- Open Banking
- Our automated customer service phone line (note: the lost and stolen line will still be available)
We apologise for any inconvenience caused.
Posted on Jul 06, 2026 - 15:31 BST
- Inbound and outbound payments
The following service may be intermittent for up to 3 hours:
- Access to the Bank app & Online Banking
- New applications
- Customer communications (email and SMS)
- Open Banking
- Our automated customer service phone line (note: the lost and stolen line will still be available)
We apologise for any inconvenience caused.
Posted on Jul 06, 2026 - 15:31 BST
Payments maintenance Jul 10, 2026 22:00 - Jul 11, 2026 00:00 BST
Please be aware that we have some upcoming maintenance in the evening of Friday 10th July. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.
We apologise for any inconvenience caused.
Posted on Jul 07, 2026 - 16:08 BST
We apologise for any inconvenience caused.
Posted on Jul 07, 2026 - 16:08 BST
Payments maintenance Jul 13, 2026 22:00 - Jul 14, 2026 00:00 BST
Please be aware that we have some upcoming maintenance in the evening of Monday 13th July. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.
We apologise for any inconvenience caused.
Posted on Jul 07, 2026 - 16:08 BST
We apologise for any inconvenience caused.
Posted on Jul 07, 2026 - 16:08 BST