Update - We are continuing to investigate this issue.
Apr 16, 2026 - 16:56 BST
Apr 16, 2026 - 16:56 BST
Investigating - If you receive a call from someone claiming to be from Zempler Bank asking you to approve or reject a payment or refund – this is a scam. Criminal organisations are using technology to impersonate phone numbers, making the caller ID appear to be from a legitimate organisation or show as “unknown”. We will never call you and ask you to approve or reject a payment or refund. If you’re ever contacted by someone claiming to be from Zempler Bank and you’re not sure it is legitimate, please end the phone call, and contact our team directly on 0330 024 0924. You can also call Stop Scam's phoneline 159 who can connect you to Zempler Bank.
Personal information or actions we’ll never ask for – if someone contacts you asking for this, they are a scammer.
Via email/text/phone:
• Your PIN
• Your Account Number
• Your 16-Digit Card Number or the security code on the back of your card
• Your Online Banking Username or Password
• Any verification code from your Online Banking or Zempler Bank app
• Your SMS One Time Password
• We'll never ask you to approve or reject a payment or refund
For further advice, here’s a quick guide for what to expect when talking to the Zempler team.
If you’re interested in learning more about how to protect yourself online, check out our cybersecurity essentials article.
Apr 16, 2026 - 16:52 BST
Personal information or actions we’ll never ask for – if someone contacts you asking for this, they are a scammer.
Via email/text/phone:
• Your PIN
• Your Account Number
• Your 16-Digit Card Number or the security code on the back of your card
• Your Online Banking Username or Password
• Any verification code from your Online Banking or Zempler Bank app
• Your SMS One Time Password
• We'll never ask you to approve or reject a payment or refund
For further advice, here’s a quick guide for what to expect when talking to the Zempler team.
If you’re interested in learning more about how to protect yourself online, check out our cybersecurity essentials article.
Apr 16, 2026 - 16:52 BST
Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
About This Site
Service status
Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.
Customer communication
Operational
Zempler Bank app
Operational
Zempler Online Banking
Operational
Customer Service phone line
Degraded Performance
Credit management team phone line
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Receiving money
Operational
International payments
Operational
Post Office banking services
Operational
Sending money
Operational
Direct Debits and bill payments
Operational
Debit card
Operational
Credit card
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Documents in review
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APIs
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Social media
Operational
Partner portal
Operational
Batch uploads
Operational
Reporting
Operational
Google Pay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Credit card balance Apr 16, 2026 22:00 - Apr 17, 2026 01:30 BST
Please be aware that one of our third-party providers will be carrying out some planned maintenance in the evening of Thursday 16th April, into the morning of Friday 17th. Between 22:00 - 01:30, you will be unable to view Credit card balances in the Bank app & Online Banking.
We apologise for any inconvenience caused.
Posted on Apr 09, 2026 - 13:49 BST
We apologise for any inconvenience caused.
Posted on Apr 09, 2026 - 13:49 BST