Update - We are continuing to work on a fix for this issue.
Jul 15, 2026 - 03:06 BST
Jul 15, 2026 - 03:06 BST
Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
About This Site
Service status
Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.
Customer communication
Operational
Zempler Bank app
Operational
Zempler Online Banking
Operational
Customer Service phone line
Operational
Credit management team phone line
Operational
Receiving money
Operational
International payments
Operational
Post Office banking and ATM services
Operational
Sending money
Operational
Direct Debits and bill payments
Operational
Debit card
Operational
Credit card
Operational
New applications
Operational
Documents in review
Operational
APIs
Operational
Social media
Operational
Partner portal
Operational
Batch uploads
Operational
Reporting
Operational
Google Pay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Credit card balances Sep 8, 2026 21:00-22:00 BST
Please be aware that we'll be carrying out some planned maintenance in the evening of Tuesday 8th September. Between 21:00 - 22:00, customers will be unable to view their credit card balance in the Bank app or Online Banking for up to 20 minutes.
We apologise for any inconvenience caused.
Posted on Sep 07, 2026 - 17:01 BST
We apologise for any inconvenience caused.
Posted on Sep 07, 2026 - 17:01 BST
Payments, App & Online Banking Sep 8, 2026 22:00 - Sep 9, 2026 05:00 BST
Please be aware that one of our third-party suppliers will be carrying out some planned maintenance in the evening of Tuesday 8th September, into Wednesday 9th. Between 22:00 - 05:00, the following services will be impacted for up to 45 minutes:
- Inbound & outbound payments
- Debit card transactions online, in-store and via Google Pay
- Access to debit card transaction history via the Bank app, Online Banking and our automated customer service phone line
We apologise for any inconvenience caused.
Posted on Sep 07, 2026 - 17:01 BST
- Inbound & outbound payments
- Debit card transactions online, in-store and via Google Pay
- Access to debit card transaction history via the Bank app, Online Banking and our automated customer service phone line
We apologise for any inconvenience caused.
Posted on Sep 07, 2026 - 17:01 BST
Inbound & outbound payments Sep 8, 2026 22:00 - Sep 9, 2026 02:00 BST
Please be aware that we'll be carrying out some planned maintenance in the evening of Tuesday 8th September, into Wednesday 9th. Between 22:00 - 02:00, inbound and outbound payments will be unavailable for up to 30 minutes.
We apologise for any inconvenience caused.
Posted on Sep 07, 2026 - 17:01 BST
We apologise for any inconvenience caused.
Posted on Sep 07, 2026 - 17:01 BST