Zempler Bank Status

All Systems Operational

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational

Zempler Bank app Operational

Zempler Online Banking Operational

Customer Service phone line Operational

Credit management team phone line Operational

Receiving money Operational

International payments Operational

Post Office banking services Operational

Sending money Operational

Direct Debits and bill payments Operational

Debit card Operational

Credit card Operational

New applications Operational

Documents in review Operational

APIs Operational

Social media Operational

Partner portal Operational

Batch uploads Operational

Reporting Operational

Google Pay Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 18, 2026

No incidents reported today.

Feb 17, 2026

Payments, App & Online Banking

Completed - The scheduled maintenance has been completed.
Feb 17, 02:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:30 GMT

Scheduled - Please be aware that we have some planned maintenance in the evening of Monday 16th into the early hours of Tuesday 17th. Between 21:30 - 02:00 the following services may be impacted:

* Inbound & outbound payments
* Access to the Bank app & Online Banking
* Access to Open Banking
* Access to our automated customer service phone line

We apologise for any inconvenience caused.
Feb 13, 17:04 GMT

Feb 16, 2026

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

Beware of scam calls ⚠️

Resolved - This incident has been resolved.
Feb 6, 13:55 GMT

Identified - We’ve seen increased fraudulent phone calls targeting Zempler customers where customers are tricked into sharing their one-time passwords (OTPs).

Remember, Zempler Bank will NEVER ask you to provide one-time passwords (OTP) or SMS codes. If someone asks you for this, it’s a scam.

If you receive a request like this:
• Hang up immediately
• Call 159 to be connected to Zempler Bank or
• Contact us directly on 0330 024 0924

Check the full list of things we’ll never request: https://www.zemplerbank.com/help/security-and-fraud/keeping-money-secure/contact/
Jan 8, 11:58 GMT

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.