All Systems Operational

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational
Zempler Bank app Operational
Zempler Online Banking Operational
Customer Service phone line Operational
Credit management team phone line Operational
Receiving money Operational
International payments Operational
Post Office banking services Operational
Sending money Operational
Direct Debits and bill payments Operational
Debit card Operational
Credit card Operational
New applications Operational
Documents in review Operational
APIs Operational
Social media ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 30, 2025

No incidents reported today.

Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025
Maintenance across multiple business services
Completed - The scheduled maintenance has been completed.
Apr 26, 04:49 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 22:00 BST
Scheduled - Please be aware we have planned maintenance on the evening of Friday 25th April from 10pm until the morning of Saturday 26th April 8am.

During this time, the following services will be affected:
- Bank app & Online Banking access
- Our phone service for logging lost or stolen cards will continue to operate during this time. However, you may not be able to self-serve on the platform when calling.
- Inbound and outbound payments – If you’re planning on sending or receiving a payment, we recommend doing this before 10pm on Friday 25th April. Any payments made during the affected time slot will be processed when our services are back up and running at around 8am. Some online purchases that require 3D Secure two-step authentication may be intermittently available. We may send you a one-time password via SMS rather than asking you to approve in-app.
- New Applications
- Open Banking
- Some customer emails & SMS

Card purchases and ATM withdrawals will operate normally during the maintenance.

Thank you for your patience. We apologise for any inconvenience caused.
Apr 22, 14:39 BST
Apr 25, 2025
Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

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