Investigating - If you receive a call from someone claiming to be from Zempler Bank asking you to transfer your money to a safe account – this is a scam. Criminal organisations are using technology to impersonate the phone numbers that appear in your caller ID to look like a legitimate organisation. We will never call you and ask you to transfer your money to a safe account. If you’re ever contacted by someone claiming to be from Zempler Bank and you’re not sure it is legitimate, please end the phone call, and contact us directly.
Personal information we’ll never ask for – if someone contacts you asking for this, they are a scammer.
- Via email/text/phone:
- Your PIN
- Your Account Number
- Your 16-Digit Card Number or the security code on the back of your card
- Your Online Banking Username or Password
- Any verification code from your Online Banking or Zempler Bank app
- Your SMS One Time Password
For further advice, read our guide on How Zempler Bank will contact you as well as information on safe account scams.
Oct 08, 2026 - 16:53 BST
Personal information we’ll never ask for – if someone contacts you asking for this, they are a scammer.
- Via email/text/phone:
- Your PIN
- Your Account Number
- Your 16-Digit Card Number or the security code on the back of your card
- Your Online Banking Username or Password
- Any verification code from your Online Banking or Zempler Bank app
- Your SMS One Time Password
For further advice, read our guide on How Zempler Bank will contact you as well as information on safe account scams.
Oct 08, 2026 - 16:53 BST
Update - We are continuing to work on a fix for this issue.
Jul 15, 2026 - 03:06 BST
Jul 15, 2026 - 03:06 BST
Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
About This Site
Service status
Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.
Customer communication
Operational
Zempler Bank app
Operational
Zempler Online Banking
Operational
Customer Service phone line
Operational
Credit management team phone line
Operational
Receiving money
Operational
International payments
Operational
Post Office banking and ATM services
Operational
Sending money
Operational
Direct Debits and bill payments
Operational
Debit card
Operational
Credit card
Operational
New applications
Operational
Documents in review
Operational
APIs
Operational
Social media
Operational
Partner portal
Operational
Batch uploads
Operational
Reporting
Operational
Google Pay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Credit card maintenance Oct 11, 2026 03:00-06:00 BST
Please be aware that one of our third party providers has some planned maintenance in the early hours of Sunday 11th October. Between 03:00 - 06:00, the following services will be impacted for up to 3 hours:
- Credit card payments
- Access to credit card balances in the Bank app and Online Banking
We apologise for any inconvenience caused.
Posted on Oct 08, 2026 - 11:57 BST
- Credit card payments
- Access to credit card balances in the Bank app and Online Banking
We apologise for any inconvenience caused.
Posted on Oct 08, 2026 - 11:57 BST