Zempler Bank Status

Online Banking and Bank App pages intermittent

Update - We are continuing to investigate this issue. Thanks for your patience and apologies for any inconvenience caused.
Jul 18, 2025 - 10:15 BST

Update - We’re currently experiencing intermittent issues with Online Banking and the Zempler Bank app, which means that you may not be able to access some pages at this time. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
Jul 02, 2025 - 13:37 BST

Investigating - We’re currently experiencing intermittent issues with Online Banking, which means that you may not be able to access some pages at this time. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
Jul 01, 2025 - 19:05 BST

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational

Zempler Bank app Operational

Zempler Online Banking Operational

Customer Service phone line Operational

Credit management team phone line Operational

Receiving money Operational

International payments Operational

Post Office banking services Operational

Sending money Operational

Direct Debits and bill payments Operational

Debit card Operational

Credit card Operational

New applications Operational

Documents in review Operational

APIs Operational

Social media Operational

Partner portal Operational

Batch uploads Operational

Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 20, 2025

No incidents reported today.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

Unresolved incident: Online Banking and Bank App pages intermittent.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

Inbound & outbound payments unavailable

Resolved - This incident has been resolved.
Jul 16, 14:45 BST

Investigating - We’re currently experiencing issues with inbound & outbound payments, which means that you won't be able to receive or send money with your account at this time. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
Jul 16, 13:43 BST

Payments, App & Online Banking

Completed - The scheduled maintenance has been completed.
Jul 16, 00:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:00 BST

Scheduled - Please be aware that we'll be carrying out some planned maintenance in the evening of Tuesday 15th July. Between 21:00 – 00:00 the following services may be affected:

- Inbound & outbound payments
- Access to the Bank App and Online Banking
- New applications
- Open Banking
- Our automated customer service phone lines (please note that our lost and stolen line will still be operational)
- Debit/Credit card transaction history via Bank app and Online Banking

We apologise for any inconvenience caused.
Jul 11, 12:53 BST

Jul 15, 2025

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.