All Systems Operational

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational
Zempler Bank app Operational
Zempler Online Banking Operational
Customer Service phone line Operational
Credit management team phone line Operational
Receiving money Operational
International payments Operational
Post Office banking services Operational
Sending money Operational
Direct Debits and bill payments Operational
Debit card Operational
Credit card Operational
New applications Operational
Documents in review Operational
APIs Operational
Social media Operational
Partner portal Operational
Batch uploads Operational
Reporting Operational
Google Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 2, 2026
Payments, App & Online Banking
Completed - The scheduled maintenance has been completed.
Mar 2, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 22:00 GMT
Scheduled - Please be aware that one of our 3rd party suppliers has some planned maintenance on Sunday 1st March into Monday 2nd March. Between 22:00 - 02:00, the following services will be unavailable for up to 120 minutes:

- Inbound & outbound payments
- Access to the Bank app & Online Banking
- Debit card payments in-store & online
- Access to Debit transaction history via our automated customer service phone line, Bank app or Online Banking

We apologise for any inconvenience caused.
Feb 23, 12:18 GMT
Mar 1, 2026
Credit card balances
Completed - The scheduled maintenance has been completed.
Mar 1, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 21:00 GMT
Scheduled - Please be aware that one of our 3rd party providers has some planned maintenance in the evening of Saturday 28th February into the early hours of Sunday 1st March. Between 21:00 - 01:00 credit card balances will be unavailable in the Bank app & Online Banking for up to 4 hours.

We apologise for any inconvenience caused.
Feb 27, 14:50 GMT
Feb 28, 2026
Credit card balances
Completed - The scheduled maintenance has been completed.
Feb 28, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 21:00 GMT
Scheduled - Please be aware that one of our 3rd party providers has some planned maintenance in the evening of Friday 27th February into the early hours of Saturday 28th. Between 21:00 - 01:00 credit card balances will be unavailable in the Bank app & Online Banking for up to 4 hours.

We apologise for any inconvenience caused.
Feb 27, 14:41 GMT
Feb 27, 2026
Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026
Payments, App & Online Banking
Completed - The scheduled maintenance has been completed.
Feb 17, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:30 GMT
Scheduled - Please be aware that we have some planned maintenance in the evening of Monday 16th into the early hours of Tuesday 17th. Between 21:30 - 02:00 the following services may be impacted:

* Inbound & outbound payments
* Access to the Bank app & Online Banking
* Access to Open Banking
* Access to our automated customer service phone line

We apologise for any inconvenience caused.
Feb 13, 17:04 GMT
Feb 16, 2026
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