Update - We are continuing to work on a fix for this issue.
Jul 15, 2026 - 03:06 BST
Jul 15, 2026 - 03:06 BST
Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
About This Site
Service status
Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.
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Customer Service phone line
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Google Pay
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Partial Outage
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Maintenance
Scheduled Maintenance
Payments maintenance Aug 12, 2026 22:00 - Aug 13, 2026 00:00 BST
Please be aware that we have some upcoming maintenance in the evening of Wednesday 12th August. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.
We apologise for any inconvenience caused.
Posted on Aug 10, 2026 - 11:10 BST
We apologise for any inconvenience caused.
Posted on Aug 10, 2026 - 11:10 BST