Mastercard immediate payouts
Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.

Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.

We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational
Zempler Bank app Operational
Zempler Online Banking Operational
Customer Service phone line Operational
Credit management team phone line Operational
Receiving money Operational
International payments Operational
Post Office banking services Operational
Sending money Operational
Direct Debits and bill payments Operational
Debit card Operational
Credit card Operational
New applications Operational
Documents in review Operational
APIs Operational
Social media Operational
Partner portal Operational
Batch uploads Operational
Reporting Operational
Google Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Payments maintenance Jun 15, 2026 22:00 - Jun 16, 2026 00:00 BST

Please be aware that we have some upcoming maintenance in the evening of Monday 15th June. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.

We apologise for any inconvenience caused.
Posted on Jun 10, 2026 - 10:59 BST
Jun 15, 2026

No incidents reported today.

Jun 14, 2026
Online card transactions (3DS)
Completed - The scheduled maintenance has been completed.
Jun 14, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 02:00 BST
Scheduled - Please be aware that one of our third-party providers has some planned maintenance in the early hours of Sunday 14th June. Between 02:00 - 08:00, online card transactions using 3D Secure will be unavailable for up to 4 hours.

We apologise for any inconvenience caused.
Jun 10, 10:59 BST
Jun 13, 2026
Payments maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 BST
Scheduled - Please be aware that we have some upcoming maintenance in the evening of Friday 12th June. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.

We apologise for any inconvenience caused.
Jun 10, 10:59 BST
Jun 12, 2026
Jun 11, 2026
Payments maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 17:00 BST
Scheduled - Please be aware that we have some upcoming maintenance in the evening of Thursday 11th June. Between 17:00 - 22:00, you may not be able to see or cancel a Direct Debit.

We apologise for any inconvenience caused.
Jun 10, 14:04 BST
Payments maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 BST
Scheduled - Please be aware that we have some upcoming maintenance in the evening of Wednesday 10th June, into the early hours of Thursday 11th. Between 22:00 - 02:00, inbound & outbound payments will be unavailable for up to 60 minutes.

We apologise for any inconvenience caused.
Jun 10, 15:52 BST
Jun 10, 2026
Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage