In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 2026 - 21:00 BST
Oct 20, 2026 - 21:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 2026 21:00-22:30 BST
Oct 20, 2026 21:00-22:30 BST
Scheduled - Please be aware that one of our third-party providers will be carrying out some planned maintenance in the evening of Tuesday 20th October. Between 21:00 - 22:30, the following services will be impacted for up to 90 minutes:
- Inbound and outbound payments
- In-store and online payments (including 3DS)
- Transaction history via the Bank app, Online Banking and our automated customer service phone line
We apologise for any inconvenience caused.
Oct 20, 2026 21:00-22:30 BST
- Inbound and outbound payments
- In-store and online payments (including 3DS)
- Transaction history via the Bank app, Online Banking and our automated customer service phone line
We apologise for any inconvenience caused.
Oct 20, 2026 21:00-22:30 BST
Investigating - We're currently aware of an issue where customers are unable to make payments in the following stores:
- Marks and Spencer
- B&M
- Home Bargains
We're working on a fix as a priority and apologise for any inconvenience caused.
Oct 15, 2026 - 12:55 BST
- Marks and Spencer
- B&M
- Home Bargains
We're working on a fix as a priority and apologise for any inconvenience caused.
Oct 15, 2026 - 12:55 BST
Update - We are continuing to work on a fix for this issue.
Jul 15, 2026 - 03:06 BST
Jul 15, 2026 - 03:06 BST
Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
About This Site
Service status
Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.
Customer communication
Operational
Zempler Bank app
Under Maintenance
Zempler Online Banking
Under Maintenance
Customer Service phone line
Under Maintenance
Credit management team phone line
Operational
Receiving money
Under Maintenance
International payments
Operational
Post Office banking and ATM services
Operational
Sending money
Under Maintenance
Direct Debits and bill payments
Operational
Debit card
Under Maintenance
Credit card
Operational
New applications
Operational
Documents in review
Operational
APIs
Operational
Social media
Operational
Partner portal
Operational
Batch uploads
Operational
Reporting
Operational
Google Pay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Credit card maintenance Oct 22, 2026 22:00 - Oct 23, 2026 05:00 BST
Please be aware that one of our third party providers has some planned maintenance in the evening of Thursday 22nd October, into the morning of Friday 23rd. Between 22:00 - 05:00, the following services will be impacted for up to 4 hours:
- Credit card payments
- Access to credit card balances in the Bank app and Online Banking
We apologise for any inconvenience caused.
Posted on Oct 19, 2026 - 11:12 BST
- Credit card payments
- Access to credit card balances in the Bank app and Online Banking
We apologise for any inconvenience caused.
Posted on Oct 19, 2026 - 11:12 BST
Payments maintenance Oct 23, 2026 22:00 - Oct 24, 2026 00:00 BST
Please be aware that we have some upcoming maintenance in the evening of Friday 23rd October. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.
Posted on Oct 20, 2026 - 10:59 BST
Posted on Oct 20, 2026 - 10:59 BST
Payments maintenance Oct 26, 2026 22:00 - Oct 27, 2026 00:00 GMT
Please be aware that we have some upcoming maintenance in the evening of Monday 26th October. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.
Posted on Oct 20, 2026 - 10:59 BST
Posted on Oct 20, 2026 - 10:59 BST