All Systems Operational

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational
Zempler Bank app Operational
Zempler Online Banking Operational
Customer Service phone line Operational
Credit management team phone line Operational
Receiving money Operational
International payments Operational
Post Office banking services Operational
Sending money Operational
Direct Debits and bill payments Operational
Debit card Operational
Credit card Operational
New applications Operational
Documents in review Operational
APIs Operational
Social media ? Operational
Partner portal Operational
Batch uploads Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 23, 2025
Payments, App & Online Banking maintenance
Completed - The scheduled maintenance has been completed.
Jun 23, 01:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 22:00 BST
Scheduled - Please be aware that one of our 3rd party providers has some planned maintenance on Sunday 22nd June, until Monday 23rd June. From 22:00 on Sunday to 01:30 on Monday, the following services will be affected for 120 minutes:

- Inbound & outbound payments
- Debit card payments in-store & online
- Debit card transaction history via Bank app, Online Banking and the automated customer service phone lines

We apologise for any inconvenience caused.
Jun 20, 15:01 BST
Jun 22, 2025
Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
Payments, App & Online Banking & other services
Completed - The scheduled maintenance has been completed.
Jun 17, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 BST
Scheduled - Please be aware that there will be some planned maintenance this evening Monday 16th June, into the early hours of Tuesday 17th. From 21:00 - 01:00, the following services will be affected:

- Access to the Bank App & Online Banking
- Inbound & outbound payments
- 3D Secure card authorisations via the app - you should be sent an SMS instead
- New applications
- Open Banking
- Debit/Credit card transaction history via Bank App, Online Banking and the automated customer service phone lines

Card purchases in-store and online will still be running, however you may be asked to confirm online transactions for 3D Secure via an SMS one time passcode rather than the app.

Thanks for your patience. We're sorry for any inconvenience this causes.
Jun 16, 10:51 BST
Jun 16, 2025
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Zempler Bank app unavailable
Resolved - This incident has been resolved.
Jun 13, 20:34 BST
Update - We are continuing to work on a fix for this issue.
Jun 13, 20:30 BST
Identified - We are currently running with issues with out third party provider, working with them to restore as soon as we can.
Jun 13, 20:25 BST
Jun 12, 2025

No incidents reported.

Jun 11, 2025
Payments, App & Online Banking, APIs and Open Banking
Completed - The scheduled maintenance has been completed.
Jun 11, 00:25 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 23:57 BST
Scheduled - Please be aware that our planned maintenance work is overrunning and the following services are currently unavailable:

- Inbound & outbound payments
- Access to the Bank App and Online Banking
- New applications
- Open Banking
- Our automated customer service phone lines (please note that our lost and stolen line will still be operational)

We apologise for any inconvenience caused and our teams are working hard to restore service.
Jun 10, 23:57 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:58 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 10, 22:57 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:19 BST
Scheduled - Please be aware that we'll be carrying out some planned maintenance in the evening of Tuesday 10th June. Between 21:00 – 23:59 the following services may be affected for up to 90 minutes:

- Inbound & outbound payments
- Access to the Bank App and Online Banking
- New applications
- Open Banking
- Our automated customer service phone lines (please note that our lost and stolen line will still be operational)

We apologise for any inconvenience caused.
Jun 10, 22:18 BST
Jun 10, 2025
Jun 9, 2025

No incidents reported.

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