Payments maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 2026 - 22:00 BST
Scheduled - Please be aware that we have some upcoming maintenance in the evening of Monday 28th September. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.

We apologise for any inconvenience caused.
Sep 28, 2026 22:00 - Sep 29, 2026 00:00 BST
Sending money
Investigating - We’re currently experiencing issues with scheduled outbound payments, which means that any outbound payments that are scheduled to be sent may be delayed. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
Sep 28, 2026 - 13:39 BST
Mastercard immediate payouts
Update - We are continuing to work on a fix for this issue.
Jul 15, 2026 - 03:06 BST
Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.

Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.

We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational
Zempler Bank app Operational
Zempler Online Banking Operational
Customer Service phone line Operational
Credit management team phone line Operational
Receiving money Under Maintenance
International payments Operational
Post Office banking and ATM services Operational
Sending money Partial Outage
Direct Debits and bill payments Operational
Debit card Operational
Credit card Operational
New applications Operational
Documents in review Operational
APIs Operational
Social media Operational
Partner portal Operational
Batch uploads Operational
Reporting Operational
Google Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 28, 2026

Unresolved incidents: Payments maintenance, Sending money.

Sep 27, 2026

Payments, App & Online Banking
Completed - The scheduled maintenance has been completed.
Sep 27, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 20:00 BST
Scheduled - Please be aware that one of our third-party suppliers will be carrying out some planned maintenance in the evening of Sunday 27th September, into Monday 28th. Between 22:00 - 01:00, the following services will be impacted for up to 120 minutes:

- Inbound & outbound payments
- Debit card transactions online, in-store and via Google Pay
- Access to debit card transaction history via the Bank app, Online Banking and our automated customer service phone line

We apologise for any inconvenience caused.
Sep 25, 13:47 BST
Credit card maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 03:00 BST
Scheduled - Please be aware that one of our third party providers has some planned maintenance in the early hours of Sunday 27th September. Between 03:00 - 08:00, the following services will be impacted for up to 5 hours:

* Credit card payments
* Access to credit card balances in the Bank app and Online Banking

We apologise for any inconvenience caused.
Sep 25, 13:52 BST

Sep 26, 2026

Payments maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 22:00 BST
Scheduled - Please be aware that we have some upcoming maintenance in the evening of Friday 25th September. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.

We apologise for any inconvenience caused.
Sep 17, 15:10 BST

Sep 25, 2026

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Online 3D Secure (3DS) debit card transactions
Completed - The scheduled maintenance has been completed.
Sep 16, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 BST
Scheduled - Please be aware that one of our third-party providers will be carrying out some planned maintenance in the evening of Tuesday 15th September. Between 22:00 - 23:00, online card transactions using 3D Secure will be unavailable for up to 30 minutes.

We apologise for any inconvenience caused.
Sep 15, 09:58 BST

Sep 15, 2026

Credit card balances
Completed - The scheduled maintenance has been completed.
Sep 15, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:00 BST
Scheduled - Please be aware that one of our third-party providers will be carrying out some planned maintenance in the evening of Monday 14th September, going into the early hours of Tuesday 15th. Between 21:00 - 01:00, customers will be unable to view their credit card balance in the Bank app or Online Banking for up to 90 minutes.

We apologise for any inconvenience caused.
Sep 14, 16:57 BST

Sep 14, 2026

Payments, App & Online Banking
Completed - The scheduled maintenance has been completed.
Sep 14, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 BST
Scheduled - Please be aware that one of our third-party suppliers will be carrying out some planned maintenance in the evening of Sunday 13th September, into Monday 14th. Between 22:00 - 01:00, the following services will be impacted for up to 120 minutes:

- Inbound & outbound payments
- Debit card transactions online, in-store and via Google Pay
- Access to debit card transaction history via the Bank app, Online Banking and our automated customer service phone line

We apologise for any inconvenience caused.
Sep 9, 15:47 BST
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