Beware of scam calls ⚠️
Identified - We’ve seen increased fraudulent phone calls targeting Zempler customers where customers are tricked into sharing their one-time passwords (OTPs).

Remember, Zempler Bank will NEVER ask you to provide one-time passwords (OTP) or SMS codes. If someone asks you for this, it’s a scam.

If you receive a request like this:
• Hang up immediately
• Call 159 to be connected to Zempler Bank or
• Contact us directly on 0330 024 0924

Check the full list of things we’ll never request: https://www.zemplerbank.com/help/security-and-fraud/keeping-money-secure/contact/
Jan 08, 2026 - 11:58 GMT

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational
Zempler Bank app Operational
Zempler Online Banking Operational
Customer Service phone line Operational
Credit management team phone line Operational
Receiving money Operational
International payments Operational
Post Office banking services Operational
Sending money Operational
Direct Debits and bill payments Operational
Debit card Operational
Credit card Operational
New applications Operational
Documents in review Operational
APIs Operational
Social media Operational
Partner portal Operational
Batch uploads Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Payments maintenance Jan 15, 2026 21:00-23:00 GMT

Please be aware that we'll be carrying out some planned maintenance in the evening of Thursday 15th January. From 21:00 - 23:00, inbound & outbound payments will be impacted for up to 15 minutes. 

We apologise for any inconvenience caused.
Posted on Jan 14, 2026 - 14:17 GMT
Jan 15, 2026

No incidents reported today.

Jan 14, 2026

No incidents reported.

Jan 13, 2026
Payments maintenance
Completed - The scheduled maintenance has been completed.
Jan 13, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 21:00 GMT
Scheduled - Please be aware that we'll be carrying out some planned maintenance in the evening of Tuesday 13th January. From 21:00 - 23:00, inbound & outbound payments will be impacted for up to 15 minutes.

We apologise for any inconvenience caused.
Jan 9, 16:03 GMT
Jan 12, 2026

No incidents reported.

Jan 11, 2026
Payments, App & Online Banking maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 03:00 GMT
Scheduled - Please be aware that one of our third party providers we'll be carrying out some planned maintenance in early hours of Sunday 11th January. From 03:00 - 06:00, the following services will be impacted for up to 3 hours.

- Inbound & outbound payments
- Debit card payments in-store and online
- Access to your debit card balance in Online Banking, the Bank App, and via our automated customer service phone line.

We apologise for any inconvenience caused.
Jan 9, 16:45 GMT
Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

Unresolved incident: Beware of scam calls ⚠️.

Jan 7, 2026
Credit card PIN delay
Resolved - This incident has been resolved.
Jan 7, 10:54 GMT
Monitoring - We’re aware of a delay in the arrival of credit card PIN mailers. The issue has now been resolved, and any delayed post should reach you soon. We apologise for any inconvenience this may have caused.
Dec 19, 10:35 GMT
Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

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