Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
About This Site
Service status
Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.
Customer communication
Operational
Zempler Bank app
Operational
Zempler Online Banking
Operational
Customer Service phone line
Operational
Credit management team phone line
Operational
Receiving money
Operational
International payments
Operational
Post Office banking services
Operational
Sending money
Operational
Direct Debits and bill payments
Operational
Debit card
Operational
Credit card
Operational
New applications
Operational
Documents in review
Operational
APIs
Operational
Social media
Operational
Partner portal
Operational
Batch uploads
Operational
Reporting
Operational
Google Pay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance across multiple business services May 8, 2026 22:00 - May 9, 2026 08:00 BST
Please be aware we have planned maintenance on the evening of Friday 8th May from 10pm until the morning of Saturday 9th May 8am. During this time, the following services will be affected:
- Bank app & Online Banking access
- Our phone service for logging lost or stolen cards will continue to operate during this time. However, you may not be able to self-serve on the platform when calling.
- Inbound and outbound payments – If you’re planning on sending or receiving a payment, we recommend doing this before 10pm on Friday 8th May. Any payments made during the affected time slot will be processed when our services are back up and running at around 8am. Some online purchases that require 3D Secure two-step authentication may be intermittently available. We may send you a one-time password via SMS rather than asking you to approve in-app.
- New Applications
- Open Banking
- Some customer emails & SMS
- Setting up Google Pay
Card purchases and ATM withdrawals will operate normally during the maintenance.
Thank you for your patience. We apologise for any inconvenience caused.
Posted on May 05, 2026 - 16:20 BST
- Bank app & Online Banking access
- Our phone service for logging lost or stolen cards will continue to operate during this time. However, you may not be able to self-serve on the platform when calling.
- Inbound and outbound payments – If you’re planning on sending or receiving a payment, we recommend doing this before 10pm on Friday 8th May. Any payments made during the affected time slot will be processed when our services are back up and running at around 8am. Some online purchases that require 3D Secure two-step authentication may be intermittently available. We may send you a one-time password via SMS rather than asking you to approve in-app.
- New Applications
- Open Banking
- Some customer emails & SMS
- Setting up Google Pay
Card purchases and ATM withdrawals will operate normally during the maintenance.
Thank you for your patience. We apologise for any inconvenience caused.
Posted on May 05, 2026 - 16:20 BST