All Systems Operational

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational
Zempler Bank app Operational
Zempler Online Banking Operational
Customer Service phone line Operational
Credit management team phone line Operational
Receiving money Operational
International payments Operational
Post Office banking services Operational
Sending money Operational
Direct Debits and bill payments Operational
Debit card Operational
Credit card Operational
New applications Operational
Documents in review Operational
APIs Operational
Social media Operational
Partner portal Operational
Batch uploads Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Payments maintenance Dec 7, 2025 01:00-07:00 GMT

Please be aware that one of our third party providers will be carrying out some planned maintenance in the early hours of Sunday 7th December. Between 01:00 - 07:00, online payments will be affected for up to 4 hours.

We apologise for any inconvenience caused.
Posted on Dec 03, 2025 - 12:37 GMT

Payments, app & Online Banking Dec 7, 2025 22:00 - Dec 8, 2025 00:00 GMT

Please be aware that one of our third party providers will be carrying out some planned maintenance on evening of Sunday 7th December. Between 22:00 - 00:00, the following services will be impacted for up to 90 minutes:
· Inbound & outbound payments
· Online payments
· Access to balance via the Bank App & Online Banking
· Access to balance via our automated customer service phone line

We apologise for any inconvenience caused.
Posted on Dec 03, 2025 - 12:37 GMT
Dec 6, 2025

No incidents reported today.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Payments, App & Online Banking
Completed - The scheduled maintenance has been completed.
Nov 28, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 22:00 GMT
Scheduled - Please be aware that we'll be carrying out some planned maintenance in the evening of Thursday 27th November, into the early hours of Friday 28th. Between 22:00 Thursday - 02:00 Friday, the following services will be impacted for up to 60 minutes:
- Inbound & outbound payments

The following services may be impacted for up to 5 minutes:
- Access to Online Banking & Bank app
- Access to our automated customer service phone line (note, the lost & stolen line will still be open)

We apologise for any inconvenience caused.
Nov 27, 11:27 GMT
Nov 27, 2025
Nov 26, 2025
Payments, App & Online Banking and other services
Completed - The scheduled maintenance has been completed.
Nov 26, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:00 GMT
Scheduled - Please be aware that we'll be carrying out some planned maintenance in the evening of Tuesday 25th November, into the early hours of Wednesday 26th. Between 21:00 Tuesday - 02:00 Wednesday, the following services will be impacted for up to 60 minutes:
- Inbound & outbound payments

The following services may be impacted for up to 10 minutes:
- Access to Online Banking & Bank app
- Access to our automated customer service phone line (note, the lost & stolen line will still be open)
- New applications
- Customer communications (Email & SMS)

We apologise for any inconvenience caused.
Nov 24, 16:48 GMT
Nov 25, 2025
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage