Zempler Bank Status

Direct Debits

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 2026 - 18:00 BST

Scheduled - Please be aware that we have some upcoming maintenance in the evening of Tuesday 23rd June. Between 18:00 - 23:00 customers will not be able to view or cancel their Direct Debits in the Mobile App or Online Banking.

We apologise for any inconvenience caused.
Jun 23, 2026 18:00-23:00 BST

Mastercard immediate payouts

Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.

Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.

We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational

Zempler Bank app Operational

Zempler Online Banking Operational

Customer Service phone line Operational

Credit management team phone line Operational

Receiving money Operational

International payments Operational

Post Office banking services Operational

Sending money Operational

Direct Debits and bill payments Under Maintenance

Debit card Operational

Credit card Operational

New applications Operational

Documents in review Operational

APIs Operational

Social media Operational

Partner portal Operational

Batch uploads Operational

Reporting Operational

Google Pay Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 23, 2026

Unresolved incident: Direct Debits.

Jun 22, 2026

Payments, App & Online banking maintenance

Completed - The scheduled maintenance has been completed.
Jun 22, 00:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:30 BST

Scheduled - Please be aware that one of our third-party providers will be carrying out some planned maintenance in the evening of Sunday 21st June. Between 22:30 - 00:00, the following services will be impacted for up to 90 minutes:

* Inbound & outbound payments
* Debit card authorisations in-store, online and via Google Pay
* Debit card transaction information in the Bank app, Online Banking and via our automated customer service phone line

We apologise for any inconvenience caused.
Jun 18, 09:56 BST

Jun 21, 2026

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

Payments maintenance

Completed - The scheduled maintenance has been completed.
Jun 16, 00:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 22:00 BST

Scheduled - Please be aware that we have some upcoming maintenance in the evening of Monday 15th June. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.

We apologise for any inconvenience caused.
Jun 10, 10:59 BST

Jun 15, 2026

Jun 14, 2026

Online card transactions (3DS)

Completed - The scheduled maintenance has been completed.
Jun 14, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 02:00 BST

Scheduled - Please be aware that one of our third-party providers has some planned maintenance in the early hours of Sunday 14th June. Between 02:00 - 08:00, online card transactions using 3D Secure will be unavailable for up to 4 hours.

We apologise for any inconvenience caused.
Jun 10, 10:59 BST

Jun 13, 2026

Payments maintenance

Completed - The scheduled maintenance has been completed.
Jun 13, 00:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 BST

Scheduled - Please be aware that we have some upcoming maintenance in the evening of Friday 12th June. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.

We apologise for any inconvenience caused.
Jun 10, 10:59 BST

Jun 12, 2026

Jun 11, 2026

Payments maintenance

Completed - The scheduled maintenance has been completed.
Jun 11, 22:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 17:00 BST

Scheduled - Please be aware that we have some upcoming maintenance in the evening of Thursday 11th June. Between 17:00 - 22:00, you may not be able to see or cancel a Direct Debit.

We apologise for any inconvenience caused.
Jun 10, 14:04 BST

Payments maintenance

Completed - The scheduled maintenance has been completed.
Jun 11, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 BST

Scheduled - Please be aware that we have some upcoming maintenance in the evening of Wednesday 10th June, into the early hours of Thursday 11th. Between 22:00 - 02:00, inbound & outbound payments will be unavailable for up to 60 minutes.

We apologise for any inconvenience caused.
Jun 10, 15:52 BST

Jun 10, 2026

Jun 9, 2026

No incidents reported.