Zempler Bank Status

All Systems Operational

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational

Zempler Bank app Operational

Zempler Online Banking Operational

Customer Service phone line Operational

Credit management team phone line Operational

Receiving money Operational

International payments Operational

Post Office banking services Operational

Sending money Operational

Direct Debits and bill payments Operational

Debit card Operational

Credit card Operational

New applications Operational

Documents in review Operational

APIs Operational

Social media Operational

Partner portal Operational

Batch uploads Operational

Reporting Operational

Google Pay Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Credit card balances Feb `27`, `2026` `21:00` - Feb `28`, `2026` `01:00` GMT

Please be aware that one of our 3rd party providers has some planned maintenance in the evening of Friday 27th February into the early hours of Saturday 28th. Between 21:00 - 01:00 credit card balances will be unavailable in the Bank app & Online Banking for up to 4 hours.

We apologise for any inconvenience caused.
Posted on Feb 27, 2026 - 14:41 GMT

Credit card balances Feb `28`, `2026` `21:00` - Mar `1`, `2026` `01:00` GMT

Please be aware that one of our 3rd party providers has some planned maintenance in the evening of Saturday 28th February into the early hours of Sunday 1st March. Between 21:00 - 01:00 credit card balances will be unavailable in the Bank app & Online Banking for up to 4 hours.

We apologise for any inconvenience caused.
Posted on Feb 27, 2026 - 14:50 GMT

Payments, App & Online Banking Mar `1`, `2026` `22:00` - Mar `2`, `2026` `02:00` GMT

Please be aware that one of our 3rd party suppliers has some planned maintenance on Sunday 1st March into Monday 2nd March. Between 22:00 - 02:00, the following services will be unavailable for up to 120 minutes:

- Inbound & outbound payments
- Access to the Bank app & Online Banking
- Debit card payments in-store & online
- Access to Debit transaction history via our automated customer service phone line, Bank app or Online Banking

We apologise for any inconvenience caused.
Posted on Feb 23, 2026 - 12:18 GMT

Past Incidents

Feb 27, 2026

No incidents reported today.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

Payments, App & Online Banking

Completed - The scheduled maintenance has been completed.
Feb 17, 02:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:30 GMT

Scheduled - Please be aware that we have some planned maintenance in the evening of Monday 16th into the early hours of Tuesday 17th. Between 21:30 - 02:00 the following services may be impacted:

* Inbound & outbound payments
* Access to the Bank app & Online Banking
* Access to Open Banking
* Access to our automated customer service phone line

We apologise for any inconvenience caused.
Feb 13, 17:04 GMT

Feb 16, 2026

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

All Systems Operational

About This Site

Scheduled Maintenance

Credit card balances Feb 27, 2026 21:00 - Feb 28, 2026 01:00 GMT

Credit card balances Feb 28, 2026 21:00 - Mar 1, 2026 01:00 GMT

Payments, App & Online Banking Mar 1, 2026 22:00 - Mar 2, 2026 02:00 GMT

Past Incidents

Credit card balances Feb `27`, `2026` `21:00` - Feb `28`, `2026` `01:00` GMT

Credit card balances Feb `28`, `2026` `21:00` - Mar `1`, `2026` `01:00` GMT

Payments, App & Online Banking Mar `1`, `2026` `22:00` - Mar `2`, `2026` `02:00` GMT