Update - We are continuing to investigate this issue. Thanks for your patience and apologies for any inconvenience caused.
Jul 18, 2025 - 10:15 BST
Update - We’re currently experiencing intermittent issues with Online Banking and the Zempler Bank app, which means that you may not be able to access some pages at this time. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
Jul 02, 2025 - 13:37 BST
Investigating - We’re currently experiencing intermittent issues with Online Banking, which means that you may not be able to access some pages at this time. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
Jul 01, 2025 - 19:05 BST
Resolved -
This incident has been resolved.
Jul 16, 14:45 BST
Investigating -
We’re currently experiencing issues with inbound & outbound payments, which means that you won't be able to receive or send money with your account at this time. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
Jul 16, 13:43 BST
Completed -
The scheduled maintenance has been completed.
Jul 16, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:00 BST
Scheduled -
Please be aware that we'll be carrying out some planned maintenance in the evening of Tuesday 15th July. Between 21:00 – 00:00 the following services may be affected:
- Inbound & outbound payments - Access to the Bank App and Online Banking - New applications - Open Banking - Our automated customer service phone lines (please note that our lost and stolen line will still be operational) - Debit/Credit card transaction history via Bank app and Online Banking
We apologise for any inconvenience caused.
Jul 11, 12:53 BST