Zempler Bank Status

All Systems Operational

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational

Zempler Bank app Operational

Zempler Online Banking Operational

Customer Service phone line Operational

Credit management team phone line Operational

Receiving money Operational

International payments Operational

Post Office banking services Operational

Sending money Operational

Direct Debits and bill payments Operational

Debit card Operational

Credit card Operational

New applications Operational

Documents in review Operational

APIs Operational

Social media Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 16, 2025

No incidents reported today.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

Online card purchases

Resolved - This incident has been resolved.
Mar 11, 19:33 GMT

Investigating - We’re currently experiencing issues with online card authorisations, which means some purchases online may be not working. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
Mar 11, 17:52 GMT

App, Online Banking, payments and open banking

Resolved - This incident has been resolved.
Mar 11, 12:57 GMT

Update - We are continuing to investigate this issue.
Mar 11, 12:09 GMT

Investigating - We’re currently experiencing issues with customers accessing the app, Online Banking, as well as sending and receiving payments. Open banking is also intermittently available. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
Mar 11, 12:00 GMT

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

Upcoming maintenance

Completed - The scheduled maintenance has been completed.
Mar 5, 00:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 00:00 GMT

Scheduled - Please be aware that one of our third party providers will be carrying out some planned maintenance in the early hours of Wednesday 5th March. Between 00:00 – 00:30, the following services will be affected for up to 30 minutes.

- Inbound & outbound payments
- Debit card payments in-store and online
- Debit transaction history via the Bank app, Online banking and our automated customer service phone line

We apologise for any inconvenience caused.
Mar 4, 17:17 GMT

Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.