All Systems Operational

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational
Zempler Bank app Operational
Zempler Online Banking Operational
Customer Service phone line Operational
Credit management team phone line Operational
Receiving money Operational
International payments Operational
Post Office banking services Operational
Sending money Operational
Direct Debits and bill payments Operational
Debit card Operational
Credit card Operational
New applications Operational
Documents in review Operational
APIs Operational
Social media Operational
Partner portal Operational
Batch uploads Operational
Reporting Operational
Google Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 21, 2026

No incidents reported today.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026
Completed - The scheduled maintenance has been completed.
Feb 17, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:30 GMT
Scheduled - Please be aware that we have some planned maintenance in the evening of Monday 16th into the early hours of Tuesday 17th. Between 21:30 - 02:00 the following services may be impacted:

* Inbound & outbound payments
* Access to the Bank app & Online Banking
* Access to Open Banking
* Access to our automated customer service phone line

We apologise for any inconvenience caused.

Feb 13, 17:04 GMT
Feb 16, 2026
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.