Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
About This Site
Service status
Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.
Customer communication
Operational
Zempler Bank app
Operational
Zempler Online Banking
Operational
Customer Service phone line
Operational
Credit management team phone line
Operational
Receiving money
Degraded Performance
International payments
Operational
Post Office banking services
Operational
Sending money
Operational
Direct Debits and bill payments
Operational
Debit card
Operational
Credit card
Operational
New applications
Operational
Documents in review
Operational
APIs
Operational
Social media
Operational
Partner portal
Operational
Batch uploads
Operational
Reporting
Operational
Google Pay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Credit cards Apr 12, 2026 06:15-07:15 BST
Please be aware that one of our third-party providers will be carrying out some planned maintenance on the morning of Sunday 12th April. Between 06:15 - 07:15, the following services will be impacted for up to 2 minutes:
- Credit card payments in-store and online
- Credit card balance display on the Bank app & Online Banking
We apologise for any inconvenience caused.
Posted on Apr 09, 2026 - 13:52 BST
- Credit card payments in-store and online
- Credit card balance display on the Bank app & Online Banking
We apologise for any inconvenience caused.
Posted on Apr 09, 2026 - 13:52 BST
Payments maintenance Apr 14, 2026 22:30 - Apr 15, 2026 05:00 BST
Please be aware that one of our third-party providers will be carrying out some planned maintenance in the evening of Tuesday 14th April into the morning of Wednesday 15th. Between 22:30 - 05:00, the following services will be impacted for up to 90 minutes:
- Inbound & outbound payments
- Debit card payments in-store & online
- Access to Debit transaction history in Online Banking, the Bank app and our automated customer services phone line
We apologise for any inconvenience caused.
Posted on Apr 09, 2026 - 13:49 BST
- Inbound & outbound payments
- Debit card payments in-store & online
- Access to Debit transaction history in Online Banking, the Bank app and our automated customer services phone line
We apologise for any inconvenience caused.
Posted on Apr 09, 2026 - 13:49 BST
Credit card balance Apr 16, 2026 22:00 - Apr 17, 2026 01:30 BST
Please be aware that one of our third-party providers will be carrying out some planned maintenance in the evening of Thursday 16th April, into the morning of Friday 17th. Between 22:00 - 01:30, you will be unable to view Credit card balances in the Bank app & Online Banking.
We apologise for any inconvenience caused.
Posted on Apr 09, 2026 - 13:49 BST
We apologise for any inconvenience caused.
Posted on Apr 09, 2026 - 13:49 BST