Mastercard immediate payouts
Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.

Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.

We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational
Zempler Bank app Operational
Zempler Online Banking Operational
Customer Service phone line Operational
Credit management team phone line Operational
Receiving money Operational
International payments Operational
Post Office banking services Operational
Sending money Operational
Direct Debits and bill payments Operational
Debit card Operational
Credit card Operational
New applications Operational
Documents in review Operational
APIs Operational
Social media Operational
Partner portal Operational
Batch uploads Operational
Reporting Operational
Google Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Inbound & outbound payments Apr 27, 2026 21:00-23:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 2026 - 14:24 BST
Scheduled - Please be aware that we have some upcoming maintenance in the evening of Monday 27th April. Between 21:00 - 23:00, inbound & outbound payments will be unavailable for up to 15 minutes.

We apologise for any inconvenience caused.
Apr 21, 2026 - 14:24 BST

Payments maintenance Apr 27, 2026 22:00-23:00 BST

Please be aware that one of our third party providers has some planned maintenance in the evening of Monday 27th April. Between 22:00 - 23:00, Debit card payments in-store and online will be impacted for up to 30 minutes.

We apologise for any inconvenience caused.
Posted on Apr 24, 2026 - 14:07 BST
Apr 26, 2026
Credit card maintenance
Completed - The scheduled maintenance has been completed.
Apr 26, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 03:00 BST
Scheduled - Please be aware that one of our third party providers has some planned maintenance in the early hours of Sunday 26th April. Between 03:00 - 06:00, the following services will be impacted for up to 3 hours:

* Credit card payments
* Access to credit card balances in the Bank app and Online Banking

We apologise for any inconvenience caused.
Apr 24, 14:07 BST
Apr 25, 2026

No incidents reported.

Apr 24, 2026
Payments, App & Online Banking maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 23:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 22:30 BST
Scheduled - Please be aware that one of our third-party providers has some planned maintenance in the evening of Friday 24th April. Between 22:30 - 23:30, the following services will be impacted for up to 15 minutes:

* Inbound & outbound payments
* Debit card payments in-store and online
* Access to balance and transaction history via the Bank app, Online Banking and our automated customer service phone lines.

We apologise for any inconvenience caused.
Apr 24, 15:07 BST
Inbound & outbound payments
Completed - The scheduled maintenance has been completed.
Apr 24, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 BST
Scheduled - Please be aware that we have some upcoming maintenance in the evening of Friday 24th April. Between 21:00 - 23:00, inbound & outbound payments will be unavailable for up to 15 minutes.

We apologise for any inconvenience caused.
Apr 21, 14:23 BST
Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026
App & Online Banking
Completed - The scheduled maintenance has been completed.
Apr 21, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:00 BST
Scheduled - Please be aware that we have some planned maintenance in the evening of Monday 20th April, into the early hours of Tuesday 21st. Between 22:00 - 01:00, access to the Bank App & Online Banking will be unavailable for up to 60 minutes.

We apologise for any inconvenience caused.
Apr 20, 14:31 BST
Apr 20, 2026
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Credit card balance
Completed - The scheduled maintenance has been completed.
Apr 17, 01:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 BST
Scheduled - Please be aware that one of our third-party providers will be carrying out some planned maintenance in the evening of Thursday 16th April, into the morning of Friday 17th. Between 22:00 - 01:30, you will be unable to view Credit card balances in the Bank app & Online Banking.

We apologise for any inconvenience caused.
Apr 9, 13:49 BST
Apr 16, 2026
Apr 15, 2026
Payments maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 21:30 BST
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 12:04 BST
Scheduled - Please be aware that one of our third-party providers will be carrying out some planned maintenance in the evening of Tuesday 14th April into the morning of Wednesday 15th. Between 21:30 - 05:00, the following services will be impacted for up to 90 minutes:

- Inbound & outbound payments
- Debit card payments in-store & online
- Access to Debit transaction history in Online Banking, the Bank app and our automated customer services phone line

We apologise for any inconvenience caused.
Apr 9, 13:49 BST
Apr 14, 2026
Apr 13, 2026

No incidents reported.

Apr 12, 2026
Credit cards
Completed - The scheduled maintenance has been completed.
Apr 12, 07:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 06:15 BST
Scheduled - Please be aware that one of our third-party providers will be carrying out some planned maintenance on the morning of Sunday 12th April. Between 06:15 - 07:15, the following services will be impacted for up to 2 minutes:

- Credit card payments in-store and online
- Credit card balance display on the Bank app & Online Banking

We apologise for any inconvenience caused.
Apr 9, 13:52 BST
← Incident History Powered by Atlassian Statuspage