All Systems Operational

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational
Zempler Bank app Operational
Zempler Online Banking Operational
Customer Service phone line Operational
Credit management team phone line Operational
Receiving money Operational
International payments Operational
Post Office banking services Operational
Sending money Operational
Direct Debits and bill payments Operational
Debit card Operational
Credit card Operational
New applications Operational
Documents in review Operational
APIs Operational
Social media Operational
Partner portal Operational
Batch uploads Operational
Reporting Operational
Google Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Debit card payments Mar 15, 2026 01:00-07:00 GMT

Please be aware that one of our third-party providers has some planned maintenance in the early hours of Sunday 15th March. Between the hours of 01:00 - 07:00, online Debit card payments will be impacted for up to 240 minutes.

We apologise for any inconvenience caused.
Posted on Mar 12, 2026 - 11:42 GMT
Mar 14, 2026

No incidents reported today.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
Debit card payments
Completed - The scheduled maintenance has been completed.
Mar 10, 03:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 22:00 GMT
Scheduled - Please be aware that one of our third-party providers will be carrying out some maintenance on the evening of Monday 9th March, into the early hours of Tuesday 10th March. Between 22:00 - 03:00 Debit card payments will be impacted for up to 30 minutes.

We apologise for any inconvenience caused.
Mar 9, 10:53 GMT
Mar 9, 2026
Inbound & outbound payments
Completed - The scheduled maintenance has been completed.
Mar 9, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 21:00 GMT
Scheduled - Please be aware that we have some upcoming maintenance in the evening of Monday 9th March. Between 21:00 - 23:00, inbound & outbound payments will be unavailable for up to 15 minutes.

We apologise for any inconvenience caused.
Mar 9, 10:54 GMT
Payments, App & Online Banking maintenance
Completed - The scheduled maintenance has been completed.
Mar 9, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 21:00 GMT
Scheduled - Please be aware that one of our third-party providers has some planned maintenance in the evening of Sunday 8th into the early hours of Monday 9th. Between 21:00 - 02:00 the following services may be impacted:

* Inbound & outbound payments
* Debit card payments in-store and online
* Access to Debit card balance and transaction history in the Bank app & Online Banking

We apologise for any inconvenience caused.
Mar 6, 11:42 GMT
Mar 8, 2026
Mar 7, 2026

No incidents reported.

Mar 6, 2026
Payments maintenance
Completed - The scheduled maintenance has been completed.
Mar 6, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 21:00 GMT
Scheduled - Please be aware that we have some upcoming maintenance in the evening of Friday 6th March. Between 21:00 - 23:00, inbound & outbound payments will be unavailable for up to 15 minutes.

We apologise for any inconvenience caused.
Mar 4, 15:03 GMT
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026
Payments, App & Online Banking
Completed - The scheduled maintenance has been completed.
Mar 2, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 22:00 GMT
Scheduled - Please be aware that one of our 3rd party suppliers has some planned maintenance on Sunday 1st March into Monday 2nd March. Between 22:00 - 02:00, the following services will be unavailable for up to 120 minutes:

- Inbound & outbound payments
- Access to the Bank app & Online Banking
- Debit card payments in-store & online
- Access to Debit transaction history via our automated customer service phone line, Bank app or Online Banking

We apologise for any inconvenience caused.
Feb 23, 12:18 GMT
Mar 1, 2026
Credit card balances
Completed - The scheduled maintenance has been completed.
Mar 1, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 21:00 GMT
Scheduled - Please be aware that one of our 3rd party providers has some planned maintenance in the evening of Saturday 28th February into the early hours of Sunday 1st March. Between 21:00 - 01:00 credit card balances will be unavailable in the Bank app & Online Banking for up to 4 hours.

We apologise for any inconvenience caused.
Feb 27, 14:50 GMT
Feb 28, 2026
Credit card balances
Completed - The scheduled maintenance has been completed.
Feb 28, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 21:00 GMT
Scheduled - Please be aware that one of our 3rd party providers has some planned maintenance in the evening of Friday 27th February into the early hours of Saturday 28th. Between 21:00 - 01:00 credit card balances will be unavailable in the Bank app & Online Banking for up to 4 hours.

We apologise for any inconvenience caused.
Feb 27, 14:41 GMT
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