In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 2026 - 22:00 BST
Sep 25, 2026 - 22:00 BST
Scheduled - Please be aware that we have some upcoming maintenance in the evening of Friday 25th September. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.
We apologise for any inconvenience caused.
Sep 25, 2026 22:00 - Sep 26, 2026 00:00 BST
We apologise for any inconvenience caused.
Sep 25, 2026 22:00 - Sep 26, 2026 00:00 BST
Update - We are continuing to work on a fix for this issue.
Jul 15, 2026 - 03:06 BST
Jul 15, 2026 - 03:06 BST
Identified - We’ve temporarily suspended Mastercard immediate payouts while we fix an issue. For now, please set up another payout method with your merchant.
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
Immediate payouts are payments sent directly from a merchant to your Zempler card. These appear as ‘Immediate Payment’ in your transaction history. This includes things like gaming payouts, PayPal payouts and train delay refunds. Your card still works as normal for all other spending & cash withdrawals.
We’ll update our website as soon as this service is back up and running. Thanks for your patience — we’re sorry for any inconvenience caused.
Mar 30, 2026 - 12:45 BST
About This Site
Service status
Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.
Customer communication
Operational
Zempler Bank app
Operational
Zempler Online Banking
Operational
Customer Service phone line
Operational
Credit management team phone line
Operational
Receiving money
Under Maintenance
International payments
Operational
Post Office banking and ATM services
Operational
Sending money
Operational
Direct Debits and bill payments
Operational
Debit card
Operational
Credit card
Operational
New applications
Operational
Documents in review
Operational
APIs
Operational
Social media
Operational
Partner portal
Operational
Batch uploads
Operational
Reporting
Operational
Google Pay
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Credit card maintenance Sep 27, 2026 03:00-08:00 BST
Please be aware that one of our third party providers has some planned maintenance in the early hours of Sunday 27th September. Between 03:00 - 08:00, the following services will be impacted for up to 5 hours:
* Credit card payments
* Access to credit card balances in the Bank app and Online Banking
We apologise for any inconvenience caused.
Posted on Sep 25, 2026 - 13:52 BST
* Credit card payments
* Access to credit card balances in the Bank app and Online Banking
We apologise for any inconvenience caused.
Posted on Sep 25, 2026 - 13:52 BST
Payments, App & Online Banking Sep 27, 2026 20:00-23:00 BST
Please be aware that one of our third-party suppliers will be carrying out some planned maintenance in the evening of Sunday 27th September, into Monday 28th. Between 22:00 - 01:00, the following services will be impacted for up to 120 minutes:
- Inbound & outbound payments
- Debit card transactions online, in-store and via Google Pay
- Access to debit card transaction history via the Bank app, Online Banking and our automated customer service phone line
We apologise for any inconvenience caused.
Posted on Sep 25, 2026 - 13:47 BST
- Inbound & outbound payments
- Debit card transactions online, in-store and via Google Pay
- Access to debit card transaction history via the Bank app, Online Banking and our automated customer service phone line
We apologise for any inconvenience caused.
Posted on Sep 25, 2026 - 13:47 BST
Payments maintenance Sep 28, 2026 22:00 - Sep 29, 2026 00:00 BST
Please be aware that we have some upcoming maintenance in the evening of Monday 28th September. Between 22:00 - 23:59, inbound & outbound payments will be unavailable for up to 15 minutes.
We apologise for any inconvenience caused.
Posted on Sep 17, 2026 - 15:10 BST
We apologise for any inconvenience caused.
Posted on Sep 17, 2026 - 15:10 BST