Beware of scam calls ⚠️

Incident Report for Zempler Bank

Identified

We’ve seen increased fraudulent phone calls targeting Zempler customers where customers are tricked into sharing their one-time passwords (OTPs).

Remember, Zempler Bank will NEVER ask you to provide one-time passwords (OTP) or SMS codes. If someone asks you for this, it’s a scam.

If you receive a request like this:
• Hang up immediately
• Call 159 to be connected to Zempler Bank or
• Contact us directly on 0330 024 0924

Check the full list of things we’ll never request: https://www.zemplerbank.com/help/security-and-fraud/keeping-money-secure/contact/

Posted Jan 08, 2026 - 11:58 GMT

This incident affects: Customer communication.