All Systems Operational

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Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational
Zempler Bank app Operational
Zempler Online Banking Operational
Customer Service phone line Operational
Credit management team phone line Operational
Receiving money Operational
International payments Operational
Post Office banking services Operational
Sending money Operational
Direct Debits and bill payments Operational
Debit card Operational
Credit card Operational
New applications Operational
Documents in review Operational
APIs Operational
Social media ? Operational
Partner portal Operational
Batch uploads Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 2, 2025

No incidents reported today.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025
Automated customer support phone line
Completed - The scheduled maintenance has been completed.
Sep 29, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 18:00 BST
Scheduled - Please be aware of some planned maintenance this evening, 29th September. From 18:00 - 22:00, the automated customer support phone line will be unavailable for up to 2 minutes. Please note, the lost and stolen phone line will still be functional. We apologise for any inconvenience caused.
Sep 29, 16:56 BST
Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025
Inbound & outbound payments
Completed - The scheduled maintenance has been completed.
Sep 19, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:30 BST
Scheduled - Please be aware that we'll be doing some scheduled maintenance this evening. Between 21:30 - 23:00, inbound & outbound payments will be affected for up to 5 minutes. We apologise for any inconvenience caused.
Sep 19, 15:14 BST
Sep 18, 2025
Payments, App and Online Banking maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 06:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:35 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 23:34 BST
Scheduled - Please be aware that one of our 3rd party suppliers will be carrying out some planned maintenance on the evening of Wednesday 17th September, into the early hours of 18th September. Between 22:30 on the 17th and 05:00 on the 18th, the following services may be impacted for up to 90 minutes:

- App and Online Banking
- Debit card payments in-store and online
- Access to transaction history via the Bank app, Online Banking and our automated customer service phone lines

We apologise for any inconvenience caused.
Sep 17, 23:30 BST
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