All Systems Operational

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational
Zempler Bank app Operational
Zempler Online Banking Operational
Customer Service phone line Operational
Credit management team phone line Operational
Receiving money Operational
International payments Operational
Post Office banking services Operational
Sending money Operational
Direct Debits and bill payments Operational
Debit card Operational
Credit card Operational
New applications Operational
Documents in review Operational
APIs Operational
Social media ? Operational
Partner portal Operational
Batch uploads Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Payments maintenance Nov 17, 2025 21:00-23:00 GMT

Please be aware that we have some upcoming maintenance in the evening of Monday 17th November. Between 21:00 - 23:00, inbound & outbound payments will be unavailable for up to 15 minutes.
We apologise for any inconvenience caused.
Posted on Nov 03, 2025 - 14:09 GMT

Payments maintenance Nov 20, 2025 22:00 - Nov 21, 2025 05:00 GMT

Please be aware that we have some upcoming maintenance overnight, Thursday 20th November between 22:00 – 05:00.

Between 22:00 - 01:30, the following services will be unavailable:
Credit card - you’ll be unable to view your balance in the app or Online Banking.

Between 01:00 - 05:00, the following services will be unavailable:
Credit card - some purchases online or in store may decline during this time.

We apologise for any inconvenience caused.
Posted on Nov 12, 2025 - 14:01 GMT
Nov 16, 2025

No incidents reported today.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Payments maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 09:04 GMT
Scheduled - Please be aware that we have some upcoming maintenance in the early hours of Thursday 13th November. Between 04:00 - 05:00, money transfers involving a travel currency card will be unavailable for up to 60 minutes.
We apologise for any inconvenience caused.
Nov 12, 13:57 GMT
Nov 12, 2025
Payments maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 GMT
Scheduled - Please be aware that we have some upcoming maintenance in the evening of Wednesday 12th November. Between 21:00 - 23:00, inbound & outbound payments will be unavailable for up to 15 minutes.
We apologise for any inconvenience caused.
Nov 3, 14:08 GMT
Payments maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 10:52 GMT
Scheduled - Please be aware that we have some upcoming maintenance overnight, Tuesday 11th November.

Between 20:00 - 02:00, the following services will be unavailable for up to 10 minutes during the maintenance window:
- App & Online Banking
- Documents in review
- APIs
- Customer communication
- Customer Service phone line - the IVR self-service will be unavailable. Note, the lost or stolen card line will still be available
- New applications

The following services will be unavailable for up to 30 minutes during the maintenance window:
- Debit card - some purchases online or in store may decline due to card authorisations being unavailable.
- Inbound and outbound payments

We apologise for any inconvenience caused.
Nov 11, 16:56 GMT
Nov 11, 2025

No incidents reported.

Nov 10, 2025
Payments, App & Online Banking maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 00:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:00 GMT
Scheduled - Please be aware that one of our 3rd party providers has some upcoming maintenance in the evening of Sunday 9th November, into the early hours of Monday 10th. Between 22:00 - 00:30, the following services will be impacted for up to 90 minutes:

- Inbound & outbound payments
- Debit card payments in-store and online
- Access to your debit card balance in Online Banking, the Bank App, and via our automated customer service phone line.

We apologise for any inconvenience caused.
Nov 3, 14:06 GMT
Nov 9, 2025
Nov 8, 2025

No incidents reported.

Nov 7, 2025
Payments maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 GMT
Scheduled - Please be aware that we have some upcoming maintenance in the evening of Friday 7th November. Between 21:00 - 23:00, inbound & outbound payments will be unavailable for up to 15 minutes.

We apologise for any inconvenience caused.
Nov 3, 11:54 GMT
Nov 6, 2025

No incidents reported.

Nov 5, 2025
Payments maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 GMT
Scheduled - Please be aware that we have some upcoming maintenance in the evening of Wednesday 5th November. Between 21:00 - 23:00, inbound & outbound payments will be unavailable for up to 15 minutes.

We apologise for any inconvenience caused.
Nov 3, 11:53 GMT
Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025
Online debit card payments
Completed - The scheduled maintenance has been completed.
Nov 2, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 01:00 GMT
Scheduled - Please be aware that one of our 3rd party providers will be carrying out some planned maintenance in the early hours of Sunday 2nd November. Between 01:00 - 07:00, online debit card payments will be unavailable for up to 4 hours.
We apologise for any inconvenience caused.
Oct 30, 11:57 GMT
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