Zempler Bank Status

Mobile and Online Banking Outage

Investigating - We’re currently experiencing issues with customers being able to log in to the Zempler Bank app. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
Apr 02, 2025 - 07:26 BST

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational

Zempler Bank app Major Outage

Zempler Online Banking Major Outage

Customer Service phone line Operational

Credit management team phone line Operational

Receiving money Operational

International payments Operational

Post Office banking services Operational

Sending money Operational

Direct Debits and bill payments Operational

Debit card Operational

Credit card Operational

New applications Operational

Documents in review Operational

APIs Operational

Social media Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2025

Unresolved incident: Mobile and Online Banking Outage.

Apr 1, 2025

Online Banking & international payments

Resolved - This incident has been resolved.
Apr 1, 13:09 BST

Update - We are continuing to investigate this issue.
Apr 1, 13:08 BST

Update - Online Banking has now been restored
Apr 1, 12:02 BST

Update - We are continuing to investigate this issue.
Apr 1, 11:45 BST

Investigating - We’re currently experiencing issues with customers being able to log in to Online Banking as well as being able to send international payments. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.

If you need to access your account during this time, please use the Zempler Bank app.
Apr 1, 11:43 BST

Mar 31, 2025

Online Banking access

Resolved - This incident has been resolved.
Mar 31, 18:28 BST

Investigating - We’re currently experiencing issues with customers being able to log in to Online Banking. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.

If you need to access your account during this time, please use the Zempler Bank app.
Mar 31, 17:46 BST

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

Payments, App and Online Banking maintenance

Completed - The scheduled maintenance has been completed.
Mar 24, 02:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 GMT

Scheduled - Please be aware that one of our third party providers will be carrying out some planned maintenance in the early hours of Monday 24th March. Between 00:00 – 02:30, the following services will be affected for up to 90 minutes.

- Inbound & outbound payments
- Debit card payments in-store and online
- Debit transaction history via the Bank app, Online Banking and our automated customer service phone line

We apologise for any inconvenience caused.
Mar 20, 13:45 GMT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

Payments, App, Online Banking & Open Banking

Completed - The scheduled maintenance has been completed.
Mar 20, 01:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 GMT

Scheduled - Please be aware that we will be carrying out some planned maintenance in the evening of Wednesday 19th, going into the early hours of Thursday 20th. Between 22:00 – 01:00, the following services will be affected:

- Inbound & outbound payments (for up to 30 minutes)
- Access to the Bank app, Online Banking and Open Banking (for up to 5 minutes)
- Account self-service via our automated customer service phone line (for up to 5 minutes)

Please note, in-store and online purchases and our lost & stolen phone line will still be operational. We apologise for any inconvenience caused.
Mar 19, 15:48 GMT

Mar 19, 2025