Resolved -
This incident has been resolved.
Apr 2, 11:06 BST
Update -
We are continuing to investigate this issue.
Apr 2, 11:05 BST
Investigating -
We're aware of an issue preventing some customers from being able to log in to the app or reset their passwords. Our team is working to resolve this as quickly as possible. We're sorry for any inconvenience caused.
Apr 2, 09:54 BST
Resolved -
This incident has been resolved.
Apr 2, 08:16 BST
Investigating -
We’re currently experiencing issues with customers being able to log in to the Zempler Bank app. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
Apr 2, 07:26 BST
Resolved -
This incident has been resolved.
Apr 1, 13:09 BST
Update -
We are continuing to investigate this issue.
Apr 1, 13:08 BST
Update -
Online Banking has now been restored
Apr 1, 12:02 BST
Update -
We are continuing to investigate this issue.
Apr 1, 11:45 BST
Investigating -
We’re currently experiencing issues with customers being able to log in to Online Banking as well as being able to send international payments. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
If you need to access your account during this time, please use the Zempler Bank app.
Apr 1, 11:43 BST
Resolved -
This incident has been resolved.
Mar 31, 18:28 BST
Investigating -
We’re currently experiencing issues with customers being able to log in to Online Banking. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
If you need to access your account during this time, please use the Zempler Bank app.
Mar 31, 17:46 BST
Completed -
The scheduled maintenance has been completed.
Mar 24, 02:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 GMT
Scheduled -
Please be aware that one of our third party providers will be carrying out some planned maintenance in the early hours of Monday 24th March. Between 00:00 – 02:30, the following services will be affected for up to 90 minutes.
- Inbound & outbound payments - Debit card payments in-store and online - Debit transaction history via the Bank app, Online Banking and our automated customer service phone line
We apologise for any inconvenience caused.
Mar 20, 13:45 GMT
Completed -
The scheduled maintenance has been completed.
Mar 20, 01:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 GMT
Scheduled -
Please be aware that we will be carrying out some planned maintenance in the evening of Wednesday 19th, going into the early hours of Thursday 20th. Between 22:00 – 01:00, the following services will be affected:
- Inbound & outbound payments (for up to 30 minutes) - Access to the Bank app, Online Banking and Open Banking (for up to 5 minutes) - Account self-service via our automated customer service phone line (for up to 5 minutes)
Please note, in-store and online purchases and our lost & stolen phone line will still be operational. We apologise for any inconvenience caused.
Mar 19, 15:48 GMT