Zempler Bank Status

All Systems Operational

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational

Zempler Bank app Operational

Zempler Online Banking Operational

Customer Service phone line Operational

Credit management team phone line Operational

Receiving money Operational

International payments Operational

Post Office banking services Operational

Sending money Operational

Direct Debits and bill payments Operational

Debit card Operational

Credit card Operational

New applications Operational

Documents in review Operational

APIs Operational

Social media Operational

Partner portal Operational

Batch uploads Operational

Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 17, 2025

No incidents reported today.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

Credit Management phone line

Completed - The scheduled maintenance has been completed.
Aug 15, 10:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 10:00 BST

Scheduled - Due to a scheduled fire drill, our Credit Management team may be temporarily unavailable between 10am - 10:30am on Friday 15 August. Thanks for your patience and apologies for any inconvenience caused.
Aug 15, 09:55 BST

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025

No incidents reported.

Aug 4, 2025

App, Online Banking & payments maintenance

Completed - The scheduled maintenance has been completed.
Aug 4, 00:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 23:00 BST

Scheduled - Please be aware that we have some planned maintenance on Sunday 3rd August. From 23:00 - 00:00, the following services will be affected:

- Inbound & outbound payments
- Access to the Zempler Bank app and Online Banking
- Open Banking
- Debit card transaction history via our automated customer service phone lines

We apologise for any inconvenience caused.
Aug 1, 16:07 BST

Aug 3, 2025