All Systems Operational

About This Site

Service status

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Customer communication Operational
Zempler Bank app Operational
Zempler Online Banking Operational
Customer Service phone line Operational
Credit management team phone line Operational
Receiving money Operational
International payments Operational
Post Office banking services Operational
Sending money Operational
Direct Debits and bill payments Operational
Debit card Operational
Credit card Operational
New applications Operational
Documents in review Operational
APIs Operational
Social media ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 3, 2025

No incidents reported today.

Apr 2, 2025
App logins
Resolved - This incident has been resolved.
Apr 2, 11:06 BST
Update - We are continuing to investigate this issue.
Apr 2, 11:05 BST
Investigating - We're aware of an issue preventing some customers from being able to log in to the app or reset their passwords. Our team is working to resolve this as quickly as possible. We're sorry for any inconvenience caused.
Apr 2, 09:54 BST
Mobile and Online Banking Outage
Resolved - This incident has been resolved.
Apr 2, 08:16 BST
Investigating - We’re currently experiencing issues with customers being able to log in to the Zempler Bank app. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.
Apr 2, 07:26 BST
Apr 1, 2025
Online Banking & international payments
Resolved - This incident has been resolved.
Apr 1, 13:09 BST
Update - We are continuing to investigate this issue.
Apr 1, 13:08 BST
Update - Online Banking has now been restored
Apr 1, 12:02 BST
Update - We are continuing to investigate this issue.
Apr 1, 11:45 BST
Investigating - We’re currently experiencing issues with customers being able to log in to Online Banking as well as being able to send international payments. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.

If you need to access your account during this time, please use the Zempler Bank app.
Apr 1, 11:43 BST
Mar 31, 2025
Online Banking access
Resolved - This incident has been resolved.
Mar 31, 18:28 BST
Investigating - We’re currently experiencing issues with customers being able to log in to Online Banking. Our team are working on fixing this as a matter of urgency. We’re very sorry for any inconvenience caused.

If you need to access your account during this time, please use the Zempler Bank app.
Mar 31, 17:46 BST
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Payments, App and Online Banking maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 02:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 GMT
Scheduled - Please be aware that one of our third party providers will be carrying out some planned maintenance in the early hours of Monday 24th March. Between 00:00 – 02:30, the following services will be affected for up to 90 minutes.

- Inbound & outbound payments
- Debit card payments in-store and online
- Debit transaction history via the Bank app, Online Banking and our automated customer service phone line


We apologise for any inconvenience caused.
Mar 20, 13:45 GMT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Payments, App, Online Banking & Open Banking
Completed - The scheduled maintenance has been completed.
Mar 20, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 GMT
Scheduled - Please be aware that we will be carrying out some planned maintenance in the evening of Wednesday 19th, going into the early hours of Thursday 20th. Between 22:00 – 01:00, the following services will be affected:

- Inbound & outbound payments (for up to 30 minutes)
- Access to the Bank app, Online Banking and Open Banking (for up to 5 minutes)
- Account self-service via our automated customer service phone line (for up to 5 minutes)

Please note, in-store and online purchases and our lost & stolen phone line will still be operational. We apologise for any inconvenience caused.
Mar 19, 15:48 GMT
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